Complaints and appeals

Our Admissions Office strives to achieve the best outcome for you by acting within the guidelines outlined in the Admissions Regulations.

You may appeal the decision made about your admission by writing to the Review Officer and outlining your reasons for appealing the decision.

Your appeal should be marked Attention: Review Officer and submitted:

  • via email to, or
  • by post addressed to: 
    Charles Sturt University Admissions Office
    Locked Bag 676
    Wagga NSW 2678

Your appeal will be forwarded to the Review Officer along with the details of the decision, so that an informed decision may be made on your admission and a prompt response provided to you.

You must lodge this appeal within 14 days of the date of notification of the decision.

If at any time you are not satisfied with the service provided to you or the decisions that have been made by Charles Sturt University you may submit a complaint to the University Ombudsman.

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